I. Notice of purpose and consent
Unless otherwise provided by law:
- The collection, use, storage, sharing of personal data or other personal data processing activities, if any (hereinafter collectively referred to as 'Personal Data Processing') will only be done with your consent.
- We will inform you of the purposes of the Processing of Personal Data as set out below. We limit the personal data we collect to the extent necessary for or in connection with the purposes set out in this Personal Data Privacy Policy.
- For online customers, the company may collect information such as IP address, the type of operating system the customer is using, when and when the customer visits the website, the location of Internet access and the customer's visited pages in the company's website for the purpose of monitoring the use, improving the website and more, which can improve the customer experience.
II. Accuracy of data
The company focuses on ensuring that the personal data we collect legally is always accurate and constantly updated, which is necessary to be able to achieve the purposes of collecting data and information. Therefore, you need to inform us as soon as possible of any changes to your personal data.
III. Data we collect
The Company may collect personal data directly from you and from various sources through transparent and lawful means, including the following:
1. Basic personal data:
(i) Last name, middle name and birth name, other name (if any);
(ii) Date, month, year of birth; date, month, year of death or disappearance;
(iii) Gender;
(iv) Place of birth, permanent residence, temporary place of residence, current place of residence, hometown, contact address;
(v) Information about family relationships and others designated as insured, beneficiaries or authorized under the insurance scheme; and
(vi) Phone number, identity card number, personal identification number, passport number, personal tax code number, social insurance number, health insurance card number, email address;
(vii) Nationality;
(viii) Image of the individual;
(ix) Marital status;
(x) Information about how to use the company's products and services, information about customers' interests and concerns;
(xi) Other information requested, or necessary for, or related to, the provision of our insurance products or services, such as: your investment knowledge and risk tolerance, history of purchase of insurance products from insurance companies, history of claims for insurance benefits, occupation, driving records, records of travel history, information about violations of the law (if any), etc.
(xii) Other basic personal data as prescribed by law that we deline is necessary or must be collected in accordance with the law or the request of a competent state agency, for the Processing of Personal Data for the purposes specified in this Personal Data Privacy Policy. For these purposes, we will issue the corresponding amendment(s) to this Personal Data Privacy Policy and publish it publicly on the Company's official websites or by other appropriate means (if any).
2. Sensitive personal data:
(i) Medical, health and personal status recorded in medical records (excluding blood type information)
(ii) Information about genetic characteristics inherited or acquired by the individual
(iii) Other sensitive personal data as prescribed by law that we consider necessary or that we must collect in accordance with the law or request of a competent state agency, for the Processing of Personal Data for the purposes specified in this Personal Data Privacy Policy. For these purposes, we will notify you in advance on the Company's official websites or by other appropriate means of the types of other sensitive personal data that may be collected by us. We will issue the corresponding amendment(s) to this Personal Data Privacy Policy and make it publicly available on the Company's official websites (websites) or by other appropriate means (if any).
IV. Purpose of Processing Personal Data
The Company may Process your Personal Data for different purposes, specifically:
1. Confirm your identity, the accuracy of the data, the information about you that we collect;
2. Assess your affordability for insurance products and services that you register to buy; apprave, assess risk, calculate premiums, issue, conclude insurance contracts, collect premiums; assess insurance risks when there is any change or extension of the insurance policy;
3. Perform functions and activities related to our products and services, such as: reinsurance, business provision, provision and maintenance of online products and services, marketing activities or other related activities;
4. Manage, monitor, control the entire process of providing our products and services, including verifying, reviewing, evaluating and resolving relevant complaints and disputes;
5. Settlement of insurance benefits;
6. Provide customer care services, such as contacting you, especially about programs, product policies, related services, about your insurance policy and updating your changes, guiding or answering your questions, etc;
7. Pay or receive payments; recover debts related to the provision of our products and services;
8. Detect, verify and prevent, prevent and prevent insurance fraud or other illegal or unjustified activities;
9. Human resource training and supervision to ensure the quality of products and services;
10. Resolve complaints and handle requests to access, provide, correct, delete your personal data;
11. Compliance monitoring, auditing, and other governance purposes;
12. Use your health data that is validly collected from legitimate sources of information, if any, to help you track your health and healthcare activities, provided that such data will not be used or shared with third parties for promotional purposes;
13. For the purpose of operating business activities; Improve and develop technical infrastructure, information technology to serve and support the provision of our products and services;
14. For statistical activities or data analysis related to products and services provided by us, for example: to assist us in better understanding our customers' current and future needs, about the types of products, services as well as promotions that customers may be interested in; analyzing data to design, improve, improve and develop products and services offered by us, or participate in activities industry research; market research and analysis;
15. For the purpose of complying with Vietnamese and foreign laws, the requirements of competent authorities in Vietnam or abroad, and other purposes related to any of the above;
16. Comply with commitments or agreements with domestic or foreign authorities;
17. For the purposes of our potential, proposed or actual transfer, acquisitions, acquisitions and acquisitions or for purposes related to the reorganization of our business;
18. Other purposes not mentioned above but are clearly defined in any specific products or services provided by us, or permitted by law or competent government agency.
V. Sharing Personal Data
We may share your personal data with other persons and organizations for the purposes set out in Section IV above on a basis in accordance with legal regulations, including:
1. Any person or organization involved in the appraisal, risk assessment, issuance of insurance policies; claims for settlement of insurance benefits; claims, claims by you or against you or related to you about any products or services provided by us;
2. Service providers (e.g. information technology services; telecommunications; payment; consulting (including legal, financial, investment, project management, etc.); investment trust/portion management; administrative-office; printing; document-data storage; medical/health services (to provide medical, health services for the purpose of due diligence, information verification, etc.), our partners, agents, or contractors;
3. Any member company in our group of companies (including their employees) where the sharing of such personal data is necessary to provide, or support or in connection with the provision of products or services to you;
4. Any credit institution, financial institution, financial advisory unit, broker, referrer or other intermediary (including their employees);
5. Reinsurance business organizations;
6. State agencies or competent persons in accordance with law;
7. Any individual, organization with whom we or any member of our group of companies are obliged or must share information in accordance with the law (including any legal regulations, rules, regulations, codes of conduct, or guidelines that are binding or applicable to us or any member of our group of companies) or at the request of competent authorities in Vietnam or abroad, agencies, organizations recognized/recognize in the industry, or organizations, associations of which we or any member of our group of companies are members;
8. Any individual, organization to which we or any member of our group of companies is obliged, responsible or to share information under our commitments, agreements with Vietnamese or foreign state agencies, or recognized agencies/recognize organizations in the industry or organizations, associations of which we or any member of our group of companies are members;
9. Any other organization or individual as prescribed by law or permitted by relevant law.
VI. Your rights regarding the Processing of Personal Data
Unless otherwise provided by law, you have the following rights:
1. be aware of its Personal Data Processing activities.
2. consent, dis consent or withdraw consent to the Processing of your Personal Data.
3. access to view, correct or request correction of your personal data.
4. delete or request to delete your personal data.
5. request to restrict or object to the Processing of Personal Data.
6. request to provide yourself with your personal data.
7. other rights as prescribed by law.
Please note that:
(i) In some cases, your failure to consent or withdrawal of your consent to the Processing of Personal Data; a request to restrict or object to the Processing of Personal Data; deletion or request deletion of personal data, may affect our ability to provide or maintain the provision to you with products, services, customer care services or to process your complaint.
(ii) Upon receipt of a request from you for the exercise of your personal data-related right(s), we will notify you of the possible consequences of your request being made.
(iii) Upon receipt of a request to delete personal data from you, prior to the deletion of your personal data (whether by your withdrawal of consent or a request to delete personal data), we must check that there are any legitimate reasons or liability or obligations towards us or any member of our corporate group in connection with our having to back up, continue to store or Process your Personal Data or not for the purpose of complying with the law.
VII. Transfer personal data abroad
In order to comply with the law or contractual agreement(s), or for legitimate business purposes, we may have to transfer your personal data abroad. In doing so, we will ensure that your personal data is protected to the extent appropriate and necessary to maintain the security of these data. Such transfer of personal data abroad will be carried out in accordance with applicable laws and regulations.
VIII. Personal data storage
We store your personal data since we collect it on a legal basis. We store your personal data for a reasonable and necessary period of time in accordance with our data retention policy for the purposes set out in Section IV of this Personal Data Privacy Policy.
This allows us to comply with the laws and/or requests of competent state agencies related to record keeping, data, information, or use of your data, information for the valid purposes set out in Section IV above, for example to help us resolve requests and complaints, prevent and combat fraud and financial crimes, respond to requests by government agencies etc. If your personal data is no longer necessary to be stored during this period, we may destroy, delete or anonymize such personal data immediately or periodically as set out in our internal data storage policy.
IX. Protection method
We will protect your personal data with secure protection methods appropriate to the extent of data importance, preventing unauthorized access, disclosure, modification or use.
X. Commitment to confidentiality
We is committed to managing personal data under careful control. The Company has staff responsible for monitoring compliance with the Personal Data Privacy Policy and other privacy policies of the Company.
XI. Amending and supplementing the Personal Data Privacy Policy
Unless otherwise provided by law or Personal Data Privacy Policy, we has the right to amend and supplement this Personal Data Privacy Policy at any time and publish it publicly on the Company's official websites or by other appropriate means (if any) without prior notice or your consent. Unless otherwise specified on the effective time, the amendments and supplements will be applied immediately at the time announced by the Company.
By continuing to participate in insurance contracts, activities, services, bonus programs and incentives of we or using websites, applications, buying products and services from the Company or continuing to contact we or after amendments and supplements to the Personal Data Privacy Policy, you default to agree to the amendments and supplements to that Personal Data Privacy Policy.
We encourage and recommend that you visit our websites periodically and regularly to update our latest policies on the security and processing of data and personal information.